Senior Audiologist

Robert, Mr Robert Donnan RHAD, MSHAA, is our senior Audiologist with over 22 years’ experience. Our practice is run on his core principles, namely: of offering value for money, allowing a good trial before purchase and – what we believe to be a unique holistic approach to hearing aid acclimatisation.
Specialising in motivational counselling, fitting hearing aids for profound losses, Analogue Hearing Aids, and programming all of the ‘Big 6’ brands.
He is happily married to May, and has three children, Ellie (12) , Harvey (2) and the new addition, Leonie. In his spare time, Robert enjoys website design, playing mah-jong with the family, walking – and is a film buff (preferring the 1930s and 1940s, film noir and Humphrey Bogart films).

Audiologist & Trainer

Kirstin is a HCPC registered audiologist with extensive experience. She works in the Cleckheaton and York branches, having two roles: as an audiologist and our staff trainer. In particular, Kirstin is very skilled with the Phonak brand and programming the Marvel.

Practice Manager, Oswaldtwistle

May is our Company Secretary and Manager of our Oswaldtwistle branch.
Our desk is open-plan in Oswaldtwistle Mills and on most days, you can easily ask May anything you’d like to know about hearing loss.
May co-ordinates appointments with you whilst your are trying out various Hearing Aids.
She is extremely approachable and skilled at helping you over that critical time.

Practice Manager, Cleckheaton

Dianne manages our main Cleckheaton branch. She is skilled in hearing aid maintenance and programming.
Dianne is also responsible for our accessories business, It’s quite remarkable how hard she works for our business – nothing is too much trouble for our Dianne.

Advanced Nurse Practitioner

Gill is our Ear care Advanced Nurse Practitioner, specializing in Ear care, Irrigation and safe Micro Suction. She has 37 years’ experience in the NHS and 28 years in ear care. She is DRB checked and fully indemnified to practice in homes. Gill can visit you at home and has regular clinics on Saturdays.

Receptionist / Web Design

Jess helps with Web Design and is also the Receptionist at Oswaldtwistle. Jess joined us on leaving school, whilst she is training to be a primary school teacher.


Jess’s sister has now joined the Team as a part-time Receptionist. She plans to go to university to train to be a teacher.

IT Manager

Support Manager – IT Support/Software design and Programming.
Barry designed our innovative Appointment system – and helps with our websites. If we have any IT issues, they’re sorted.
He wears hearing aids himself, so has a computer mind but knows how to make
technology work better for our patients.